Eliminating the Digital Divide for Good


RECAP: LA DEAL Information Gathering

COVID-19 transformed business practices across all sectors as we sheltered from the virus, resulting in economic impact, innovations, and lessons learned. In particular, we learned that having access to quality internet services is as essential as having water and power.

LA Digital Equity Action League (LA DEAL) is actively seeking to understand where the challenges and opportunities lie to address the digital divide, especially for households with limited or no connectivity. As a part of this effort, through the first phase of our listening tour, we have invited sector-specific stakeholders in business, technology, health, education, non-profit, and philanthropy, to share what they are currently doing, what challenges they still have, how the Consortium could support their efforts, and what other stakeholders should be at the table. Common trends, needs, and issues associated with the digital divide emerged across sectors, including access and equity issues for low-income households, digital literacy, quality gaps (broadband and hotspots strength, infrastructure capacity). The digital divide also unveiled unique challenges that are sector-specific:

  • Education - digital literacy, hotspots and devices distributed to families without internet access, broadband strength was an issue for households with multiple broadband users

  • Healthcare - transitioned to serve patients via Telehealth, but patients and community clinics experienced digital literacy and broadband connection; making vaccine appointments online heightened equity issues for households without a broadband connection

  • Non-profit - devices and equipment were given to students and families, but it was not adequate; digital literacy issues emerged, and there is a need for cultural competency in digital materials; inequity was firmly visible as households transitioned to an online platform to make vaccine appointments and purchase groceries

  • Technology - lifted the importance of building infrastructure by adopting innovative partnerships such as with SpaceX

  • Business - low-income households experience broadband access issues, lifted a series of recommendations to broaden reach, including supporting policy, communications, and advocacy efforts

The LA DEAL continues to engage diverse stakeholders to discover needs and collectively identify solutions to address the digital divide impacting Los Angeles County in order to bring us into the 21st Century. Thank you to the following partners, who participated in the initial phase of information gathering:

● Los Angeles Community College District

● California State University, Los Angeles

● California State University, Long Beach

● California State University, Poly Pomona

● Southern California College Access Network

● LA/OC Regional Consortium

● United Way of Greater LA

● Los Angeles County Office of Education

● LACOE Education Foundation

● First 5 LA

● Bank of America


● Southern California Edison

● Hackman Capital

● LA Metro

● AltaMed Health Services

● UCLA Health Services

● Children’s Hospital

● Cedars Sinai

● Community Clinic Association of Los Angeles County

Hospital Association of Southern California

LA Care

City of Hope

Vally Presbyterian


Opening Doors

Alliance for a Better Community


South East Los Angeles Collaborative

● Great Public Schools Collective Action Coalition

YMCA Metropolitan Area of Los Angeles

East LA Community Corporation

Inner City Struggle


Jobs Vision Success (JVS)

JA of Southern California

● LA Tech

● Cornerstone


● Snapchat

● Fernish

● HopSkipDrive

We want to hear from you. To stay informed or become a partner please visit www.ladeal.org.

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